Privacy Policy 

Effective Date: January 5, 2025

At KLOC SAS (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and transparent manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us, use our consulting and professional services, and make payments through third-party payment processors.

As a company based in the European Union (EU), we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws to safeguard your privacy.

1. Introduction

This Privacy Policy applies to all personal data we process when you use our website, engage in our consulting services, make payments, or otherwise interact with us. We may update this Privacy Policy periodically, and the “Effective Date” will be revised to reflect any changes.

2. Data Controller

For the purposes of the GDPR, KLOC SAS is the data controller. This means that we are responsible for determining how and why your personal data is processed.

Contact Information:

KLOC SAS
Address: 102 Avenue des Champs Elysees, 75008 Paris, France
Email: support@kloc.me 

If you have any questions or concerns about how we handle your personal data, or wish to exercise your data protection rights, please contact us at the details above.

3. Personal Data We Collect

We collect the following types of personal data when you interact with us:

  • Identity and Contact Information: Name, email address, phone number, company name (if applicable), and professional details.
  • Payment Information: Details necessary for processing payments, such as payment card details, billing address, and transaction history. Please note that we do not store sensitive payment information directly; payments are processed securely through our third-party payment processor.
  • Business Information: Job title, role within the company, company address, and any other relevant professional details related to the services we provide.
  • Communications Data: Any information you provide when contacting us (e.g., email content, phone records).

4. How We Collect Your Data

We collect personal data in the following ways:

  • Directly from You: When you provide personal information through forms, during consultations, via email, or over the phone.
  • Through Payment Processing: When you make payments for our services, payment information is collected through our third-party payment processor.
  • Automatically: Through cookies or similar technologies when you use our website.

5. How We Use Your Personal Data

We process your personal data for the following purposes:

  • To Provide Our Services: We use your personal data to deliver the consulting and professional services that you have requested.
  • To Process Payments: Your payment information is processed securely through our third-party payment processor. We do not store sensitive payment information.
  • To Communicate with You: To respond to inquiries, manage your account, send service-related updates, or communicate important information regarding our services.
  • To Improve Our Services: To understand your needs and improve the services we offer.
  • To Comply with Legal Obligations: We may need to retain and process your personal data to fulfill legal, regulatory, or contractual obligations (e.g., tax and accounting purposes).

6. Legal Bases for Processing Your Data

Under the GDPR, we rely on the following legal bases to process your personal data:

  • Contractual Necessity: We process your personal data as needed to perform our contract with you (e.g., providing services, processing payments).
  • Consent: Where required, we will ask for your explicit consent to process your personal data for specific purposes (e.g., marketing communications). You may withdraw your consent at any time.
  • Legal Obligation: We may process your data to comply with our legal obligations, such as tax, accounting, or regulatory requirements.
  • Legitimate Interests: We may process your data based on our legitimate interests, such as ensuring the security of our systems, improving our services, and managing customer relationships.

7. Sharing Your Personal Data

We may share your personal data with the following parties:

  • Payment Processors: We use third-party payment processors to handle transactions securely. These payment processors may collect and process payment information (such as credit card details) to complete your transaction. The specific payment processor used may vary, and we encourage you to refer to their privacy policies to understand how they handle your personal data.
  • Service Providers: We may share your data with third-party vendors who assist us with various business operations, such as IT, accounting, or marketing. These vendors are required to process data only in accordance with our instructions and ensure appropriate safeguards are in place to protect your data.
  • Legal Authorities: We may disclose your personal data to comply with legal requirements or to protect our rights, safety, or property, or those of others.

We do not sell or rent your personal data to third parties.

8. Data Retention

We will retain your personal data for no longer than is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. Once the data is no longer required, we will securely delete or anonymize it.

9. Your Rights Under the GDPR

As a data subject, you have the following rights under the GDPR:

  • Right of Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.
  • Right to Erasure: You can request the deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain situations.
  • Right to Object: You have the right to object to the processing of your personal data in certain cases, including for direct marketing purposes.
  • Right to Data Portability: You can request that we transfer your personal data to another organization in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided above. We will respond to your request without undue delay and within one month, as required by the GDPR.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant Data Protection Authority. For EU-based residents, this is typically the supervisory authority in your country of residence.

10. Security of Your Personal Data

We implement a range of technical and organizational measures to ensure the security of your personal data, including encryption, secure data storage, and access controls. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

11. International Data Transfers

As part of our payment processing, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). Our third-party payment processors may process your data in jurisdictions outside the EEA. When this happens, we and or our processors ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to ensure the protection of your data in compliance with EU data protection laws.

12. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance user experience, analyze website traffic, and provide personalized services. 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or services. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us at:

KLOC SAS
Email: support@kloc.me
Address: 102 Avenue des Champs Elysees, 75008 Paris, France